Refund policy

Returns & Refunds Policy

All products sold through our store are made to order. Because of this, we do not accept returns or exchanges unless an item arrives defective, damaged, or incorrect.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered, please contact us within 7 days of delivery. Include your order number and clear photos of the issue so we can review it promptly.

Once approved, we will arrange for a replacement or refund at no additional cost to you. Please do not send items back without prior authorization.

Non-Returnable Items

We do not accept returns or exchanges for:

• Incorrect size selection

• Color or style preference

• Buyer’s remorse

• Items that were worn, washed, or altered

• Orders placed with incorrect shipping information

Refund Processing

Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.

Contact Us

If you have any questions or concerns about your order, please contact us at support@octanehv.com and we’ll be happy to help.